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Application Support Engineer

Job Description:

Application Support Engineer builds and maintains the hardware and software
components of network, setting up and maintain servers, routers, PCs and
companies software.

Principal Duties:

  • Establish the networking environment by designing system configuration
  • Apply server operating system updates, patches, and configuration
    changes. Manage and maintain city-wide anti-virus program.
  • Manage and deploy switches, routers, and wireless access points.
  • Set up user accounts, permissions and passwords
  • Manage peripherals and all hardware installation and driver maintenance.
  • Manage server room rack organisation and cable layout.
  • Provide customer service and troubleshooting to the customers pertaining the solutions of the company (ERP Platform,Mail system,Business Analytics platform,web and mobile applications)
  • Managing software installations and support to customers premises (office and vessels,remote installation)
  • Provide help desk support for network issues and respond to requests for
    IT support to the internal users

Desired Skills and Experience

Required Skills

  • Software knowledge – Windows, Windows Server, Applications, SQL &
    SQL DB administration
  • Hardware knowledge – routers, servers, PCs, printers, networking
  • Problem-solving skills – getting many pieces of hardware and software to
    work in harmony is an ongoing and challenging task. Strong deductive
    reasoning and patience serve engineers well here
  • Customer service – communicating well with these “customers” helps the
    engineer resolve outages quickly and build strong working relationships

Optional Skills

  • Linux OS Administration and Management

Employment type

Full-time

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