Support – More is better!
Take advantage of the best Implementation & Support dpts in the market and enjoy the shortest lead-times in problem solving.
It is not only the smooth and flawless functionality nor even the user-friendliness or the extra decision-making applications available that have positioned BENEFIT on top of the ERP providers for the shipping industry. It is first and foremost the high degree of responsiveness to support-related issues. Our on-call availability of staff and the extremely short lead time of problem solving have become the “talk of the town” reaching an average reaction and problem solving time of about 3hrs.
All layers and departments of the company (including top management) are ABSOLUTELY and ALWAYS accessible to all customers needs. After all, it is our very culture to act as “internal” client’s team as opposed to “external consultants”